Terms and conditions

Terms for kitchens and webshop

Please note: this English translation is provided for your convenience only; the Dutch version of our terms and conditions is legally binding. Our general terms and conditions (2025) apply to all quotations, agreements and deliveries of Culimaat High End Kitchens. You can download them below.

Download terms and conditions (PDF)

Webshop terms and conditions

In addition, the following terms apply to orders in our webshop.

Table of contents:

Article 1 – Definitions

Article 2 – Identity of the trader Article 3 – Applicability

Article 4 – The offer Article 5 – The agreement Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the withdrawal period

Article 8 – Exercise of the right of withdrawal by the consumer and its costs Article 9 – Obligations of the trader in the event of withdrawal

Article 10 – Exclusion of the right of withdrawal Article 11 – The price

Article 12 – Performance and additional guarantee Article 13 – Delivery and execution

Article 14 – Continuing performance contracts: duration, termination and renewal Article 15 – Payment

Article 16 – Complaints procedure Article 17 – Disputes

Article 18 – Additional or deviating provisions

Article 1 – Definitions

In these terms, the following definitions apply:

Ancillary agreement: an agreement in which the consumer acquires products, digital content and/or services in connection with a distance contract, and these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;
Withdrawal period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and supplied in digital form;
Continuing performance contract: an agreement for the regular supply of goods, services and/or digital content during a certain period;
Durable data carrier: any means – including email – that enables the consumer or trader to store information addressed to him personally in a way that allows future consultation or use during a period appropriate to the purpose for which the information is intended, and that allows unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period;
Trader: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
Distance contract: an agreement concluded between the trader and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, whereby exclusive or partial use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
Model withdrawal form: the European model withdrawal form included in Annex I of these terms. Annex I does not need to be made available if the consumer has no right of withdrawal with regard to his order;
Technique for distance communication: a means that can be used to conclude an agreement without the consumer and trader having to be together in the same room at the same time.

Article 2 – Identity of the trader

Culimaat High end Kitchens

De Enst 7, 5258BM Berlicum

Shop@culimaat.nl 0031 73 503 9060

Chamber of Commerce: 16048190

VAT: NL807512114B01

Article 3 – Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded between trader and consumer.
Before the distance contract is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the terms and conditions can be inspected at the trader's premises and that they will be sent free of charge to the consumer as soon as possible on request.
If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the terms and conditions can be consulted electronically and that they will be sent free of charge, electronically or otherwise, at the consumer's request.
In the event that specific product or service conditions apply in addition to these terms and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting conditions, the consumer may always invoke the applicable provision that is most favourable to him.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this is explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the trader uses images, these are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer do not bind the trader.
Every offer contains such information that it is clear to the consumer which rights and obligations are attached to accepting the offer.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the trader will observe appropriate security measures.
The trader may – within statutory frameworks – inform himself whether the consumer can meet his payment obligations, as well as of all facts and factors relevant to

responsibly entering into the distance contract. If, on the basis of this investigation, the trader has good grounds not to enter into the agreement, he is entitled to refuse an order or request, stating his reasons, or to attach special conditions to its execution.

No later than upon delivery of the product, service or digital content to the consumer, the trader will send the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
- the visiting address of the trader's establishment where the consumer can submit complaints;
- the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- the information about guarantees and existing after-sales service;
- the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
- the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
- if the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal

For products:

The consumer may dissolve an agreement regarding the purchase of a product during a withdrawal period of at least 14 days without giving reasons. The trader may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
The withdrawal period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
1. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The trader may, provided he has clearly informed the consumer of this prior to the ordering process, refuse an order of several products with different delivery times.
1. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
1. in the case of agreements for the regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content not supplied on a tangible medium:

The consumer may dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium for at least 14 days without giving reasons. The trader may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
The withdrawal period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended withdrawal period for products, services and digital content not supplied on a tangible medium in the event of failure to inform about the right of withdrawal:

If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the withdrawal period ends twelve months after the end of the original withdrawal period determined in accordance with the previous paragraphs of this article.
If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original withdrawal period, the withdrawal period ends 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the withdrawal period

During the withdrawal period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
The consumer is only liable for any diminished value of the product resulting from handling the product beyond what is permitted in paragraph 1.
The consumer is not liable for any diminished value of the product if the trader has not provided him with all the legally required information about the right of withdrawal before or upon concluding the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and its costs

If the consumer exercises his right of withdrawal, he notifies the trader within the withdrawal period by means of the model withdrawal form or in another unambiguous manner.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the withdrawal period has expired.
The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If the trader has not stated that the consumer must bear these costs, or if the trader indicates that he will bear the costs himself, the consumer does not have to bear the costs of return.
If the consumer withdraws after first having expressly requested that the performance of the service or the supply of gas, water or electricity not made ready for sale in a limited volume or set quantity begins during the withdrawal period, the consumer owes the trader an amount proportionate to that part of the obligation performed by the trader at the time of withdrawal, compared with full performance of the obligation.
The consumer bears no costs for the performance of services or the supply of water, gas or electricity not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
1. the trader has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form, or;
1. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity or district heating during the withdrawal period.
The consumer bears no costs for the full or partial supply of digital content not supplied on a tangible medium, if:
1. prior to its supply, he has not expressly consented to commencing performance of the agreement before the end of the withdrawal period;
1. he has not acknowledged losing his right of withdrawal when giving his consent; or
1. the trader has failed to confirm this statement by the consumer.
If the consumer exercises his right of withdrawal, all ancillary agreements are dissolved by operation of law.

Article 9 – Obligations of the trader in the event of withdrawal

If the trader makes it possible for the consumer to give notice of withdrawal electronically, he will send a confirmation of receipt without delay upon receiving this notice.
The trader reimburses all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without delay but within

14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product himself, he may withhold reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first.

The trader uses the same means of payment for reimbursement as used by the consumer, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the trader does not have to reimburse the additional costs of the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The trader may exclude the following products and services from the right of withdrawal, but only if the trader has clearly stated this in the offer, or at least in good time before the conclusion of the agreement:

Products or services whose price is subject to fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period;
Agreements concluded during a public auction. A public auction means a method of sale in which products, digital content and/or services are offered by the trader to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;
Service agreements, after full performance of the service, but only if:
1. performance began with the express prior consent of the consumer; and
1. the consumer has declared that he loses his right of withdrawal once the trader has fully performed the agreement;
Package holidays as referred to in Article 7:500 of the Dutch Civil Code and agreements for passenger transport;
Service agreements for the provision of accommodation, where the agreement provides for a specific date or period of performance and other than for residential purposes, transport of goods, car rental services and catering;
Agreements relating to leisure activities, where the agreement provides for a specific date or period of performance;
Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery;
Products that, after delivery, are by their nature irrevocably mixed with other products;
Alcoholic beverages whose price was agreed upon conclusion of the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the trader has no influence;
Sealed audio and video recordings and computer software whose seal has been broken after delivery;
Newspapers, periodicals or magazines, with the exception of subscriptions to them;
The supply of digital content other than on a tangible medium, but only if:
1. performance began with the express prior consent of the consumer; and
1. the consumer has declared that he thereby loses his right of withdrawal.
To make use of this right, you can contact us via shop@culimaat.nl We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received back in good order.”

Article 11 – The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are target prices are mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:
1. they result from statutory regulations or provisions; or

the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 12 – Performance of the agreement and additional guarantee

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the trader also guarantees that the product is suitable for use other than normal use.
An additional guarantee provided by the trader, his supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against the trader under the agreement if the trader has failed to fulfil his part of the agreement.
An additional guarantee means any commitment by the trader, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally required to provide in the event that he has failed to fulfil his part of the agreement.

Article 13 – Delivery and execution

The trader will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the trader.
With due observance of what is stated in Article 4 of these terms and conditions, the trader will execute accepted orders with due speed but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation.
After dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer without delay.
The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 14 – Continuing performance contracts: duration, termination and renewal

Termination:

The consumer may terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the definite period, with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may, with regard to the agreements referred to in the previous paragraphs:
1. terminate them at any time and not be limited to termination at a specific time or during a specific period;
1. terminate them at least in the same way as they were entered into by him;
1. always terminate them with the same notice period as the trader has stipulated for himself.

Renewal:

An agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a definite period.
Contrary to the previous paragraph, an agreement entered into for a definite period and which extends to the regular delivery of daily newspapers, news and weekly papers and magazines may be tacitly renewed for a definite period of up to three months, if the consumer can terminate this renewed agreement towards the end of the renewal with a notice period of no more than one month.
An agreement entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement extends to the regular delivery, but less than once a month, of daily newspapers, news and weekly papers and magazines.
An agreement with a limited duration for the regular delivery of daily newspapers, news and weekly papers and magazines by way of introduction (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed duration.

Article 15 – Payment

Unless otherwise provided in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days of the start of the withdrawal period, or in the absence of a withdrawal period within 14 days of the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. Where advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made.
The consumer has the duty to report inaccuracies in payment details provided or stated to the trader without delay.
If the consumer does not meet his payment obligation(s) in time, he owes, after being notified by the trader of the late payment and after the trader has granted the consumer a period of 14 days to still meet his payment obligations, statutory interest on the amount still owed after payment has not been made within this 14-day period, and the trader is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the following €5,000, with a minimum of €40. The trader may deviate from the stated amounts and percentages in favour of the consumer.

Article 16 – Complaints procedure

The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
Complaints about the performance of the agreement must be submitted to the trader fully and clearly described within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
The consumer must in any case give the trader 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes

1. Agreements between the trader and the consumer to which these terms and conditions apply are governed exclusively by Dutch law.

Article 18 – Additional or deviating provisions

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.